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Ship & Delivery Policy for Wood Waley

Last updated: February 01,2024

1. General

Likely to stock accessibility. We attempt to keep up with exact stock depends on our site however occasionally there might be a stock error and we can not satisfy every one of your things at season of procurement. In this occurrence, we will satisfy the accessible items to you, and reach you about whether you would like to anticipate restocking of the delay purchased thing or on the other hand in the event that you would like for us to follow through with a discount.

2. Shipping Costs

Delivering costs are determined during checkout in view of weight, aspects and objective of the things in the request. The purchase will be accompanied by shipping payment.

This cost will be the last cost for delivery cost to the client.

3. Returns

Easy Cancellation:

Order cancellation requests received within 6 hours of placing an order will be accepted without any questions asked.

Easy Returns:

Worried to get different or damage product ?

Relax! We will exchange/replace it with our no questions asked with in 24 hours replacement policy.

We provide easy replacement on faulty, damaged and different/wrong products delivered.

Please provide an unboxing video in email as evidence as soon as possible to initiate the return process.

*For more information check out our policy page.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

For the most part, orders sent globally are on the way for 4 - 22 days. This fluctuates extraordinarily relying upon the dispatch you have chosen. We can offer a more unambiguous gauge when you are picking your dispatch at checkout.

4.3 Change Of Delivery Address

Orders put before 10 AM - IST(UTC+05:30) will be dispatched that very day, in any case, inside the following work day.

Our stockroom works on Monday - Friday during standard business hours, besides on public occasions when the distribution centre will be shut. We take measures to avoid shipment delays whenever possible in these situations.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

U.S.K International will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

Assuming conveyance time has surpassed the estimated time, if it's not too much trouble, get in touch with us so we can lead an examination.

5. Tracking Notifications

Upon dispatch, clients will get a following connection from which they will actually want to follow the advancement of their shipment in light of the most recent updates made accessible by the delivery supplier.

6. Parcels Damaged In Transit

In the event that you find a bundle is harmed on the way, if conceivable, if it's not too much trouble, reject the package from the dispatch and reach out to our client care. In the event that the bundle has been conveyed without you being available, if it's not too much trouble, contact client assistance with following stages.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import obligations and expenses for worldwide shipments will be paid ahead of time, with next to no extra charges to be paid by client upon appearance in objective country

8. Cancellations

Assuming you adjust your perspective before you have accepted your request, we can acknowledge retractions whenever before the request has been dispatched. Please refer to our refund policy if an order has already been shipped.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will finish up a discount or substitution when the messenger has finished their examination concerning the case.

9.2 Process for parcel lost in-transit

We will handle a discount or substitution when the dispatch has directed an examination and considered the package lost.

10. Customer service

For all customer service enquiries, please email us at support@woodwaley.com